Do you provide legal advice?

No. CaseFile is a document preparation service. We assemble your bundle, build a sourced chronology, and surface material that may be relevant to the issues you identify — but you (or your adviser) decide what is relevant and how to use it. We do not advise on the law or the merits of your case, and you should always seek independent legal advice.

What if I'd rather prepare the bundle myself?

You can — and if your documents are already tidy PDFs, we genuinely recommend BunTool (buntool.co.uk). It's free, made by a solicitor, and merges and indexes them into a court-ready bundle. CaseFile is for when you'd rather it was done for you, and for the parts a merge tool can't do: taking any format (Word, photos, scans, messages), OCR, building a sourced chronology, and surfacing what in your evidence is relevant to your issues.

How quickly will I receive my bundle?

It depends on the tier you choose. Essential orders are delivered within 5 working days, Standard within 48 hours, and Priority within 24 hours. Turnaround begins once we receive your complete documents and intake form.

What file formats do you accept?

We accept PDF, Word (.docx), images (JPG, PNG), and scanned documents. If you have documents in other formats, upload them and we will do our best to work with them.

Which courts is this suitable for?

Our bundles follow standard bundle practice for civil and family courts in England & Wales, and the Isle of Man. If your court has specific formatting requirements, let us know in the intake form.

How is my data secured?

All documents are encrypted at rest (AES-256) and in transit (TLS 1.3). Files are stored in AWS S3 in the UK region. We delete your documents 90 days after bundle delivery unless you request earlier deletion.

What is your refund policy?

If we are unable to produce your bundle for any reason, you will receive a full refund. Once a bundle has been delivered, refunds are at our discretion — please contact us within 7 days of delivery if you are unhappy with the service. Consumers also have a 14-day cancellation right (see our Terms).

After we deliver your bundle, you may want changes — a different document order, a missing exhibit added, or a section reorganised. Standard includes one round of revisions, Priority includes unlimited revisions. Essential is a single delivery with no revisions included.

Court bundles for property disputes

Property disputes are some of the most document-heavy cases in the civil courts. Whether you're facing possession proceedings, arguing over a boundary, or dealing with disrepair, the judge will expect a clear, paginated bundle. Here's how to put one together when you're representing yourself.

Common property disputes

Property cases that end up in the County Court include:

Possession claims — a landlord seeking to evict a tenant, or a mortgage lender repossessing
Disrepair and housing conditions — a tenant claiming the landlord has failed to maintain the property
Boundary disputes — disagreements over where a legal boundary runs
Lease and service charge disputes — arguments between leaseholders and freeholders
Deposit and rent claims — money disputes over tenancy deposits or arrears

These follow the Civil Procedure Rules (CPR), and most types are managed with a hearing bundle.

What goes in a property dispute bundle

The exact contents depend on the case, but a property bundle usually contains:

Statements of case — the claim form and particulars of claim, plus the defence (and any counterclaim)
Orders and directions — anything the court has already ordered
The agreement — the tenancy agreement, lease, or transfer deed
Title documents — official copies of the register and title plan from HM Land Registry, especially in boundary cases
Evidence of the dispute — photographs, surveyor or expert reports, repair logs, rent statements
Correspondence — letters and emails between the parties, and any formal notices (e.g. a Section 21 or Section 8 notice in a possession case)
Witness statements — yours and the other side's
A chronology — a dated summary of events

Getting it right

Civil property bundles should follow standard bundle practice:

Consecutive pagination so every page has a unique number
An indexed contents page listing each document and where to find it
Logical, chronological order within sections
No duplicates — one copy of each document
Filed and served on time — usually a set number of days before the hearing, per the court's directions

In boundary and disrepair cases especially, plans, photographs and expert reports need to be legible and clearly labelled — a blurry photo or an unnumbered plan is easy for the court to overlook.

Where to get help

Shelter offers free, expert advice on housing and possession issues, and Citizens Advice can help with a wide range of property problems. Support Through Court can assist you at the hearing itself. For anything turning on the legal merits — particularly possession defences, which can be time-sensitive — get proper legal advice as early as you can.

How CaseFile helps

CaseFile turns your scattered documents — notices, photos, the tenancy or lease, correspondence, reports — into a properly paginated, indexed bundle with a chronology, formatted to civil bundle practice and ready to file. You upload the documents and tell us the key dates; we handle the assembly. We prepare documents rather than give legal advice, so for the merits of your case speak to Shelter, Citizens Advice, or a solicitor.